Refund Policy

At Luster Grace, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with our simple and hassle-free return and exchange process.

 

Eligibility for Returns and Exchanges

To qualify for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging, including tags, labels, and any accessories.
  • Requests must be initiated within [14 days] of receiving the item.

 

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items purchased on sale or clearance.
  • Customized or personalized products.

How to Initiate a Return or Exchange

  1. Approval:
    Once approved, we will provide instructions on how to send the item back.
  2. Send the Item:
    Ship the item back to the address provided, ensuring it is securely packaged to avoid damage during transit.

 

Refunds for Returns

  • Upon receiving and inspecting the returned item, we will notify you about the status of your refund.
  • If approved, the refund will be processed to your original payment method within [7-10 business days].

 

Exchanges

If you wish to exchange an item for a different size, color, or variant:

  • Contact us to check the availability of the desired item.
  • If available, we’ll process the exchange once we receive the original item.

 

Shipping Costs

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.
  • For exchanges, we’ll cover the shipping cost of the replacement item.

 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within [3 days] of receiving the package. We’ll arrange for a replacement or refund at no additional cost to you.